Privacy Policy
Your privacy matters to us at duranthivexo
Introduction
duranthivexo ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website duranthivexo.com or use our financial education services.
By using our services, you agree to the collection and use of information in accordance with this policy. We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name, email address, phone number
- Postal address and billing information
- Professional background and education level
- Learning preferences and course selections
Data Type | Purpose | Retention Period |
---|---|---|
Contact Information | Course enrollment and communication | 7 years after last interaction |
Learning Progress | Personalised education experience | Duration of enrollment + 2 years |
Payment Details | Processing transactions | 7 years for tax purposes |
Website Analytics | Improving user experience | 26 months |
We also collect technical information automatically when you use our website, including IP address, browser type, device information, and usage patterns. This helps us understand how our services are being used and identify areas for improvement.
How We Use Your Information
Your personal information is used for specific, legitimate purposes:
- Providing educational content and course materials
- Processing enrollments and managing your account
- Sending course updates and educational resources
- Responding to your inquiries and providing support
- Improving our website functionality and user experience
- Complying with legal obligations and regulatory requirements
Marketing Communications
We may send you information about new courses, educational content, and company updates. You can unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We work with trusted third-party providers who assist us in operating our website, conducting business, or servicing you. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information when required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Protection of Rights: We may share information to protect our rights, property, or safety, or that of our users or the public.
All third-party service providers we work with are carefully vetted and required to maintain appropriate security measures to protect your information.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access
Request access to the personal information we hold about you, including how it's being used and who it's shared with.
Correction
Ask us to correct any inaccurate, incomplete, or out-of-date personal information we hold about you.
Deletion
Request deletion of your personal information when it's no longer needed for the purposes it was collected.
Restriction
Request that we limit how we use your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Officer using the details provided at the end of this policy. We'll respond to your request within 30 days and may require verification of your identity to protect your privacy.
Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it:
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls and staff training on privacy practices
- Secure data storage with regular backups
- Incident response procedures for any potential breaches
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.
Data Breach Notification
In the unlikely event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within 72 hours of becoming aware of the breach.
International Data Transfers
Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place:
- We only use providers in countries with adequate privacy protections
- Contractual agreements that require overseas providers to protect your information
- Regular monitoring of overseas providers' compliance with privacy standards
Currently, we may transfer data to service providers located in the United States and the European Union, both of which have robust privacy frameworks in place.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and understand how our site is used. We use both essential and non-essential cookies:
- Essential cookies: Required for basic website functionality, such as maintaining your login session
- Analytics cookies: Help us understand website usage patterns and improve user experience
- Preference cookies: Remember your settings and preferences for future visits
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Children's Privacy
Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you believe we may have collected information from a child under 18, please contact us immediately using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Send an email notification to registered users
- Post a notice on our website homepage
- For major changes, provide 30 days' notice before the changes take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
Email: info@duranthivexo.com Phone: +61414946623 Post: Privacy Officerduranthivexo
26 Pankhurst Cres
Gilmore ACT 2905
Australia
We aim to respond to all privacy inquiries within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.